Shipping to and from our facility is your responsibility. Warranty repairs result in no charge to you other than the return shipping cost. Out of warranty repairs are billed on a time and material basis. Most out of warranty repairs are less than $100. Many of our products can be broken into separate pieces – shipping costs are reduced. The Cooler Brooder, Rept100, Transport Incubator, cannot be reduced in size – the entire incubator needs to be returned when in need of service. These are older designs, dating back to 1999 and shipping costs were very different then. Our new products take into consideration the high cost of shipping and every effort to minimize shipping costs were a part of the design.
Owner’s Manuals